One of the perks of buying a new Volkswagen is that you can enjoy comprehensive roadside assistance services across North America. Here we take a look at some of the most frequently asked questions about Volkswagen roadside assistance including the number you should call if you require assistance.
Q: What is Volkswagen's 24/7 Roadside Assistance?A: Volkswagen's 24/7 Roadside Assistance is a service provided to Volkswagen owners in Canada, offering support and help in situations like mechanical breakdowns or collisions, ensuring drivers have added confidence and security on the roads.
Q: Is this service available at all times and locations in Canada?A: Yes, this service is available 24/7 across Canada, offering round-the-clock assistance to every Volkswagen driver.
Q: What kind of services does Roadside Assistance offer?A: The services offered include battery jump starts, flat-tire services, lock-out services, gasoline delivery, and emergency winching, aimed at resolving roadside issues swiftly.
Q: How can I access Roadside Assistance services?A: You can access these services by calling 1-800-411-6688. Having this number on hand makes dealing with unexpected roadside issues less daunting.
Q: What happens in case of a breakdown or collision?A: In such events, Roadside Assistance provides towing to either the nearest or your preferred Volkswagen dealership within 50 km, ensuring your vehicle receives expert care and attention.
Q: Is towing to a Certified Collision Repair Facility available?A: Yes, vehicles up to 15 years old receive free accident towing to a Volkswagen Certified Collision Repair Facility where the vehicle is maintained and repaired to Volkswagen's high standards.
Q: What information is needed when availing of Roadside Assistance?A: When requesting assistance, have your Vehicle Identification Number (VIN), year, model, color, license plate number, and the exact vehicle location ready to expedite service provision.
Q: Who is eligible for Roadside Assistance?A: New Volkswagen vehicles are eligible for 4 years or 80,000 km* of Roadside Assistance from the time of purchase. VW Certified Pre-Owned vehicles also receive coverage under the CPO Assurance and Premium Assurance Programs, with the length of coverage varying.
Q: Do Certified Pre-Owned vehicles have Roadside Assistance coverage?A: Yes, all VW Certified Pre-Owned vehicles come with Roadside Assistance coverage, with the length of coverage varying between the CPO Assurance Program and Premium Assurance Program.
Q: How does Roadside Assistance enhance the driving experience for Volkswagen owners?A: Volkswagens 24/7 Roadside Assistance is reflective of the brands dedication to safety and customer satisfaction, ensuring that drivers, whether in a new or a certified pre-owned vehicle, can traverse the roads with the reassurance of professional support and help readily available.
Understanding Volkswagen's 24/7 Roadside Assistance service allows Volkswagen owners to fully leverage the support and security it provides, reinforcing the brands commitment to delivering peace of mind and satisfaction on every journey.
