A tech left my lights on overnight which froze and broke my battery while doing some warranty work. They hooked me up with a nice loaner and replaced the battery at no cost to me. That didn't totally suck.
Happy with service. Love my new car. High on my list of great places.
Ivan is a service manager and leads his team provided excellent service to clients. warm welcome, great job, fix things on time. Do recommend for their excellent service
i brought my non VW in for a trim issue today (dec 4th). I had been to 4 other shops to get the issue looked at. 2 were not able to because of being busy/ short staffed, other 2 wanted over $65 to remove what was left of my fender liner from rubbing on the tire. the tect was able to bring it in very quickly and remove the piece for me. on top of that, they also did it as a no charge. I don't own a VW but if I did I would bring it here for service for sure
We purchased our 2016 Tiguan back in April of '16.The service and professionalism we experienced at that time and ever since has been exemplary without question. I can't say enough on how fantastic, kindhearted , and downright great decent people the staff at Northland Volkswagen are. And right from day one. From Ivan the Service Manager 1st Class gentleman to Shayla, Oliver, Patricia and many more whose names currently escape me, are all 1st class representatives of Northland Volkswagen. When you find yourself looking for an excellent deal, or excellent service I'm certain you'll be pleased you went to Northland Volkswagen. Excellent people, many whom I would categorize as friends. Most people, when being totally honest with themselves know they have perhaps 2-3 best friends. I'd be proud to call many at N VW friends. Some, even better friends than most of my best friends.A special shout out & a great big thank you to Ivan & Shayla for their help & compassion today. Your actions and humanity will never be forgotten! Be rest assured when the time comes to review our automobile, Northland Volkswagen will be where we will shop.Because of the people. Kindest thanks Ivan & Shayla.L.L.
Darrel C. Was knowledgeable about the vehicle. There was no pressure, he is down to earth and a great person to deal with. Would recommend him again
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